Privacy Policy

• What personal information do we process? We collect essential account information you provide, such as your email address and password. We also automatically collect technical data like your IP address and usage information to maintain and improve our Services.
• A Note on Blockchain Data: Our primary function is to index data that is publicly available on various blockchains. This data is pseudonymous and is not considered personal information collected from you. This policy primarily concerns the personal information you provide to create and maintain your user account.
• Do we process any sensitive personal information? We do not process sensitive personal information.
• How do we process your information? We process your information to provide, improve, and administer our Services, manage your account, process payments, communicate with you, ensure security, and comply with the law.
• When and with whom do we share personal information? We don’t share your personal data with any other services or entities unless required by law.
• How do we keep your information safe? We use a system of organizational and technical security measures to protect your personal information. However, no system is 100% secure.
• What are your rights? Depending on your location, you have rights to access, correct, and delete your personal information.

In Short: We collect the essential personal information that you provide to us to create and use your account.

• Account Information: Email address and password.
• Payment Information: When you subscribe to a paid plan, we collect information necessary to process your payment. As we accept cryptocurrency, this may include transaction details. All payment processing is handled by us or our third-party payment processor.

In Short: Some information — such as your IP address and API usage data — is collected automatically when you use our Services.

• Log and Usage Data: IP address, browser type, operating system, and information about your interaction with our Services, such as API calls made, timestamps, and data consumed.
• Device Data: Information about the computer or device you are using to access the Services.

• Facilitate account creation and management.
• Provide, operate, and maintain our Services, including monitoring API usage for billing and performance.
• Process your transactions and manage your subscriptions.
• Communicate with you, including sending important administrative messages and responding to your support requests.
• Protect our Services by monitoring for fraud, security risks, and violations of our Terms of Use.
• Comply with legal obligations.

• Consent: Where you have given us clear consent to process your information for a specific purpose.
• Performance of a Contract: To fulfill our contractual obligations to you by providing the Bitails Services.
• Legitimate Interests: For purposes like improving our Services and preventing fraud, provided these interests do not override your rights.
• Legal Obligation: To comply with the law.

• Service Providers: We engage third-party companies to host servers or services on our behalf, such as cloud hosting (e.g., AWS, Google Cloud, Hetzner) and payment processing services. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect it.
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the transaction.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

We will retain your personal information as long as your account is active or as needed to provide you with the Services. We will delete your information upon your request or after a reasonable period of inactivity, unless a longer retention period is required by law (e.g., for tax or accounting purposes).

We have implemented appropriate security measures designed to protect the personal information we process. However, please remember that no transmission over the Internet can be guaranteed to be 100% secure. You are also responsible for keeping your password and API keys confidential.

• The right to access a copy of your personal information.
• The right to rectify inaccurate information.
• The right to erase your personal information.
• The right to restrict the processing of your information.

To exercise these rights, please log in to your account settings or contact us directly at [email protected].

Most web browsers include a Do-Not-Track ("DNT") feature. As there is no uniform technology standard for recognizing and implementing DNT signals, we do not currently respond to them.

We may update this Privacy Notice from time to time. The updated version will be indicated by the "Last updated" date at the top. We encourage you to review this notice frequently.